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Something wrong? Send it to a person.

Drift is a small team. There is no bot on this page, and safety reports jump the queue.

Urgent · safety Someone may be in danger

Report the bottle in the app, then write to us. Reviewed within a few hours, every day.

hi@driftocean.app →
Account · billing Drops, deletion, sign-in

Refunds for Drops go through Apple or Google. Everything else we can fix ourselves.

hi@driftocean.app →
Appeals A bottle was sunk unfairly

Tell us what it said and when. A different reviewer looks at it, not the one who removed it.

hi@driftocean.app →

Answered here already

I released a bottle by mistake

It cannot be recalled — that is deliberate. We can sink it so nobody new opens it. Send us the time you released it.

My reply never came home

Replies travel like bottles, so days are normal. If a journey has been still for over two weeks, write to us and we will look at the route.

I lost my Drops after reinstalling

Sign in with the same Apple or Google account and they return. If not, send the receipt and we will restore the balance.

How do I delete everything?

You, then Settings, then Delete account. Bottles already at sea are sunk and all of it is erased within 30 days. See privacy.

Drift is not a crisis service. If you or someone else is in immediate danger, contact local emergency services or a crisis line in your country.